Return and Refund Policy
Returns & Refunds
At Filicori Zecchini UK, we want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below.
60-Day Returns
You may request a return within 60 days of receiving your order.
For change-of-mind returns, products must be:
Unused and unopened
In their original packaging
In a resalable condition
Returned with any accessories, documentation, or promotional items supplied with the order
Please contact us before returning any item so that we can provide you with the appropriate return instructions.
Change-of-Mind Returns
If you have changed your mind, ordered the wrong product, or simply no longer require the item, you may return it within the 60-day return period provided it meets the return conditions above.
Where there is nothing wrong with the product, the customer is responsible for arranging and paying the cost of returning the goods to us.
We recommend using a tracked delivery service and retaining proof of postage until your refund has been completed.
Original delivery charges may not be refundable except where required by applicable consumer law.
Damaged, Faulty or Incorrect Products
If your order arrives:
Damaged
Faulty
Defective
Incorrect
Significantly different from the product ordered
please contact us as soon as possible.
Where the product has arrived damaged, faulty, or incorrect, Filicori Zecchini UK will provide a free return label, and you will not be required to pay the return postage.
We may ask you to provide photographs of the product, packaging, and shipping label so that we can assess the issue and arrange the appropriate replacement, refund, or return.
Please do not dispose of a damaged product or its packaging until we have confirmed how we would like the matter handled.
Coffee, Food & Consumable Products
For change-of-mind returns involving coffee, food, capsules, pods, syrups, or other consumable products, the product must normally remain unopened, unused, and in its original sealed packaging.
For health, hygiene, and food-safety reasons, we may be unable to accept a change-of-mind return once a sealed consumable product has been opened.
This does not affect your rights where a product is faulty, damaged, incorrectly supplied, or otherwise does not meet the standards required by law.
How to Request a Return
To request a return, please contact our customer service team within 60 days of receiving your order.
Please provide:
Your full name
Order number
Product being returned
Reason for the return
Photographs where the item is damaged or faulty
Once your return has been approved, we will provide you with return instructions.
Please do not return products without first contacting us, as this may delay the processing of your refund.
Return Packaging
You are responsible for ensuring that returned products are securely packaged.
Where possible, please use the original delivery packaging.
For change-of-mind returns, we may make an appropriate deduction from the refund where the value of the goods has been reduced because of handling beyond what would reasonably be necessary to inspect the product.
Refunds
Once your returned goods have been received and inspected, we will confirm whether your refund has been approved.
Approved refunds will normally be issued to the original payment method.
Please allow additional time for your bank, card provider, PayPal, or payment provider to process the refund after it has been issued.
Where applicable under UK consumer legislation, refunds will be processed within the legally required timeframe.
Exchanges and Replacements
Where an item arrives damaged, faulty, or incorrect, we may offer a replacement instead of a refund where appropriate and where you agree to this.
Replacement products will be dispatched subject to stock availability.
Return Shipping Costs
Change of mind:
The customer is responsible for the cost of returning the product.
Damaged, faulty, defective, or incorrect product:
Filicori Zecchini UK will provide a free return shipping label or otherwise cover the reasonable cost of returning the product.
Items That Cannot Normally Be Returned
Unless faulty, damaged, or incorrectly supplied, we may be unable to accept returns of:
Opened food or beverage products
Opened coffee bags
Opened coffee capsules or pods
Products with damaged or missing packaging
Used products
Personalised or specially ordered products
Products that cannot be resold for health, hygiene, or food-safety reasons
Your statutory rights are not affected.
Your Statutory Rights
This Returns & Refunds Policy is in addition to your rights under UK consumer law.
Nothing in this policy is intended to restrict or exclude any statutory rights you may have where goods are faulty, damaged, not as described, or otherwise fail to meet applicable legal requirements.
Contact Us
If you have any questions regarding a return, refund, damaged delivery, or incorrect order, please contact:
Filicori Zecchini UK
Is operated by Vincofy Ltd
Email: info@filicorizecchiniuk.com
Website: https://filicorizecchiniuk.com/
Please include your order number whenever contacting us regarding an existing order.